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Probably close to the truth.
I sent the payment in back in late October 2010 and the credit card account was debited about 2 days' after. 5 months later and 6 weeks into the season, I get the cards - perhaps I could charge them interest on the funds?
I'm jack of the whole business, mate. We've been gold members since 2006 and I'm tired of being mucked around by a bunch of apparently indifferent apparatchiks.
If I could find a :don't give a sh!t anymore: smiley, I'd use it.