2016 Membership News

[agrugger]

I just got a call asking if I was going to renew my membership. When I said I had already renewed, needless to say, the woman was very surprised. I just hope my cards shows up before next weekend.

[Moono74]

Anyone got their Line Break magazine yet?

[andrewg]

Anyone got their Line Break magazine yet?

I reckon that they'll be available from the ground to save postage.

I have no problem with this.

[jargan83]

Membership team couldn't organise a piss up in a brewery.

[Moono74]

Membership team has been poor. My membership card issue still hasn't been resolved after almost 2 months since originally bringing it to their attention. No response to my emails and two conversations one by phone and one in person at the fan day has resulted in.....well nothing so far.

One more crack Thursday.

[DarthMoose]

When I renewed online I clicked to pay and as I did I think I saw a check box that you had to click if you wanted a physical copy of line break? I'd already clicked to pay and didn't go back in case they charged me twice, and I couldn't be bothered following that up .
Was I correct? Did anyone else who renewed online remember anything like that?
I think I'll probably get an email copy of line break instead?

[GIGS20]

I don't give a shit a.bout the magazine ATM, I'm still waiting for Minigigs's ticket.


A week out and I'm getting toey!

[Kalahard]

Same issues here with membership cards. Got sent wrong class of membership, diamonds instead of silver. No linebreak mag yet either. Seems to be some teething problems with the new membership crew.

[Ecky]

I don't understand why there'd be teething issues 11 years in

[jono]

I don't understand why there'd be teething issues 11 years in

Because someone is incapable of fulfilling the requirements of their position

[Alison]

In their defence, I think they have put in place a whole new IT system for memberships this season. As we all know, there are always teething problems with any new IT system!

[fulvio sammut]

I get really pissed off by the way you guys bad mouth RugbyWA.....

[jono]

In their defence, I think they have put in place a whole new IT system for memberships this season. As we all know, there are always teething problems with any new IT system!

Yeah for sure, but that's why you run both new and old systems in parallel while you diagnose and fix the faults you uncover. Then switch to the new one after it's right.

A new system is no excuse for not getting the job done

[jargan83]

I guess we can use the new IT system as an excuse for bad customer service?

Have not been contacted in response to the two emails I have sent RugbyWA in the past week (Last Thursday and Tuesday this week) or the phone call where I left a message for them call me back?

24 hours is more than enough time to respond to an email or a phone call. In fact both the auto replies I received when emailed them state that someone from the membership team will be in touch with you within 2 business days and I'm still waiting. 2 failed KPI's right there!

[Alison]

No excuse for bad customer service, no.