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Here's something to try if you've never successfully connected to TWF chat. (I am guessing you have firewall issues - this will also be good for those in a restrictive work place!!! )
Go here: http://www.rlscnetwork.com/sharedresources/chat.html
and eneter the details as follows -be sure to use **YOUR** TWF username, Exile might kick you otherwise
Click connect now, and away you go!